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Refund policy

Standard (Non-Customized) Items

We accept returns and offer refunds for standard, unprinted items within 7 days of the delivery or collection date.
To be eligible for a refund, the items must be returned to us first. They must be in their original, unused condition and original packaging.
The customer is fully responsible for arranging and bearing all shipping costs associated with returning the items to our facility.

Customized and Printed Items

Because customized, printed, or branded items are manufactured specifically to your requirements (such as logo prints or custom dimensions), these items are strictly non-returnable and non-refundable.
All sales on customized items are final.

How to Initiate a Return

Contact us at info@ecompack.ae or via WhatsApp at +971 56 210 0556 within the 7-day window, or initiate a return through your customer account
Provide your order number and state which items you wish to return.
Once your return request is authorized, we will provide you with our return delivery address. You must ship the items back to us at your own expense.

Refund Processing

Once your returned items are received and inspected by our team, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment.
Original shipping and delivery costs are non-refundable.

Talk to us now!